FAQ
We receive very regularly questions from our visitors, here is the list of the most frequent ones and their answer:
HOW TO MAKE AN ORDER ON Malhaury ™?
Very simple! You just have to click on the "Add to cart" button from the product page you want to order, and finally click on the "Proceed to payment" button.
WHAT ARE THE ACCEPTED PAYMENT METHODS ?
We accept all credit cards, VISA, Master Card, American Express. You can also pay by Paypal and Apple pay.
IS MY INFORMATION SECURE ?
Absolutely! The security of our customers is a top priority. For this, all payments are secured by our partners Stripe and Paypal and Apple.
WHAT ARE YOUR DELIVERY TIMES?
All our orders are shipped within 2 to 3 business days, from Monday to Friday. For information purposes only, delivery times are up to 3 weeks after shipping.
HOW DO I TRACK MY PACKAGE?
Very simply! You can track your package in real time using your tracking number (delivered by email) from our "Tracking" section.
WHAT IS YOUR RETURN POLICY ?
If you have any problems with your package, we offer you the possibility to easily return your products to our premises by mail.
Please consult our refund and return policy
To make a return, send us a message in the "Contact Us" section by inserting "[RETURN]" in the subject line.
WHAT ARE YOUR GUARANTEES AND TERMS?
All our products are guaranteed in case of malfunction upon receipt.
In order to benefit from your guarantee if your product does not work properly or is damaged upon receipt, please contact us.
HOW TO CONTACT YOU QUICKLY ?
You can reach us 24 hours a day, 7 days a week by writing to us in our "Contact us" section or by sending an email to contact@malhaury.fr
Our support team answers you from Monday to Sunday from 9am to 5pm non-stop.
HOW TO MAKE AN ORDER ON Malhaury ™?
Very simple! You just have to click on the "Add to cart" button from the product page you want to order, and finally click on the "Proceed to payment" button.
WHAT ARE THE ACCEPTED PAYMENT METHODS ?
We accept all credit cards, VISA, Master Card, American Express. You can also pay by Paypal and Apple pay.
IS MY INFORMATION SECURE ?
Absolutely! The security of our customers is a top priority. For this, all payments are secured by our partners Stripe and Paypal and Apple.
WHAT ARE YOUR DELIVERY TIMES?
All our orders are shipped within 2 to 3 business days, from Monday to Friday. For information purposes only, delivery times are up to 3 weeks after shipping.
HOW DO I TRACK MY PACKAGE?
Very simply! You can track your package in real time using your tracking number (delivered by email) from our "Tracking" section.
WHAT IS YOUR RETURN POLICY ?
If you have any problems with your package, we offer you the possibility to easily return your products to our premises by mail.
Please consult our refund and return policy
To make a return, send us a message in the "Contact Us" section by inserting "[RETURN]" in the subject line.
WHAT ARE YOUR GUARANTEES AND TERMS?
All our products are guaranteed in case of malfunction upon receipt.
In order to benefit from your guarantee if your product does not work properly or is damaged upon receipt, please contact us.
HOW TO CONTACT YOU QUICKLY ?
You can reach us 24 hours a day, 7 days a week by writing to us in our "Contact us" section or by sending an email to contact@malhaury.fr
Our support team answers you from Monday to Sunday from 9am to 5pm non-stop.